Syncrofy experienced a major incident on August 6, 2020 affecting Document Submission Service, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2020, 01:39 PM UTC
We are currently experiencing delays in document processing in Syncrofy. Our engineering team is investigating and we will update this page as soon as we have more information.
- identified Aug 06, 2020, 03:21 PM UTC
We have identified the issue and have begun taking steps to resolve. At this time document processing is still backed up and you can expect a delay in seeing new documents arrive in Syncrofy.
- monitoring Aug 06, 2020, 08:10 PM UTC
We have found the root cause of the issue and have taken steps to remediate. Syncrofy should be fully operational again around 5:30pm EDT.
- resolved Aug 06, 2020, 09:25 PM UTC
The engineering team has completed their work and the lag has subsided. Syncrofy is now fully operational again. We apologize for any inconvenience this may have caused.