Syncrofy experienced a minor incident on November 16, 2020 affecting Document Submission Service, lasting 11h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 16, 2020, 02:02 PM UTC
We are currently experiencing delays in document processing in Syncrofy. Our engineering team is investigating and we will update this page as soon as we have more information.
- identified Nov 16, 2020, 02:49 PM UTC
Our engineering team has identified the issue and begun taking steps to fix. We expect the lag to subside shortly and will update as it progresses.
- monitoring Nov 16, 2020, 03:42 PM UTC
The lag has subsided and we are continuing to monitor and run checks to ensure full system integrity. Processing should be back to normal. We will update this again once we have completed our checks.
- monitoring Nov 16, 2020, 06:51 PM UTC
During this investigation we have identified a new source of delays in order lifecycle processing. We are continuing to investigate and work towards resolution.
- monitoring Nov 16, 2020, 10:19 PM UTC
We have resolved all delay issues regarding document processing and indexing, however the supply chain lifecycle engine is still experiencing delays. We are continuing to work to resolve the lag and will update as we progress.
- resolved Nov 17, 2020, 01:09 AM UTC
The delays have been resolved. We apologize for any inconvenience.