Syncrofy experienced a major incident on November 4, 2021 affecting Web application, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2021, 01:56 PM UTC
Syncrofy data is currently not processing for all local agents. No data has been lost and the system should be caught up shortly.
- investigating Nov 04, 2021, 04:08 PM UTC
We are continuing to investigate this issue.
- investigating Nov 04, 2021, 04:29 PM UTC
We are continuing to investigate this issue.
- investigating Nov 04, 2021, 05:37 PM UTC
The root cause of the issue has been identified. Engineering team is working diligently to resolve the issue.
- investigating Nov 04, 2021, 08:12 PM UTC
We are still continuing to resolve this issue. Sorry for any inconvenience caused.
- investigating Nov 04, 2021, 10:15 PM UTC
We are still continuing to resolve this issue. Sorry for any inconvenience caused.
- investigating Nov 05, 2021, 12:13 AM UTC
We are still continuing to resolve this issue. Sorry for any inconvenience caused.
- identified Nov 05, 2021, 04:04 AM UTC
We are still continuing to resolve this issue. Sorry for any inconvenience caused.
- resolved Nov 05, 2021, 01:25 PM UTC
Fix has been applied, local agents are back up and we’re processing data with a delay.