Syncrofy incident

Lag in Processing Data for Non Local Agent Customers

Major Resolved View vendor source →

Syncrofy experienced a major incident on November 4, 2021 affecting Web application, lasting 20h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2021, 04:31 PM UTC
Resolved
Nov 05, 2021, 01:26 PM UTC
Duration
20h 54m
Detected by Pingoru
Nov 04, 2021, 04:31 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 04, 2021, 04:31 PM UTC

    There is a lag in processing data for non local agent customers. We are investigating this issue. No data has been lost and the system should be caught up shortly.

  2. investigating Nov 04, 2021, 07:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 04, 2021, 08:35 PM UTC

    We are continuing to investigate this issue. Sorry for any inconvenience caused.

  4. investigating Nov 04, 2021, 10:15 PM UTC

    We are still continuing to resolve this issue. Sorry for any inconvenience caused.

  5. investigating Nov 05, 2021, 12:12 AM UTC

    We are still continuing to resolve this issue. Sorry for any inconvenience caused.

  6. identified Nov 05, 2021, 04:05 AM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Nov 05, 2021, 01:26 PM UTC

    This incident has been resolved.