Syncrofy incident

Lag in Application

Notice Resolved View vendor source →

Syncrofy experienced a notice incident on November 23, 2021 affecting Web application, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 03:38 PM UTC
Resolved
Nov 24, 2021, 02:32 PM UTC
Duration
22h 53m
Detected by Pingoru
Nov 23, 2021, 03:38 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 23, 2021, 03:38 PM UTC

    We are aware of application lag and are investigating this issue. No data has been lost and the system should be caught up shortly.

  2. identified Nov 23, 2021, 05:29 PM UTC

    The issue has been identified and we are monitoring it closely. Thank you for your patience as we resolve this issue.

  3. monitoring Nov 23, 2021, 07:42 PM UTC

    Degraded application performance has significantly improved. Thank you for your patience as we continue monitoring the situation.

  4. monitoring Nov 23, 2021, 10:19 PM UTC

    We are currently experiencing minor Syncrofy document processing delays. Our engineers are closely monitoring the situation. You may experience intermittent document processing lag.

  5. monitoring Nov 24, 2021, 12:48 AM UTC

    Document processing is continuously improving. We have 24-hour monitoring in place and will continue status updates until the issue completely resolves.

  6. monitoring Nov 24, 2021, 02:42 AM UTC

    Intermittent lag when processing documents will continue. We are actively monitoring the situation. Thank you for your patience.

  7. monitoring Nov 24, 2021, 04:34 AM UTC

    Document processing lag is steadily subsiding. Thank you for your patience as we continue to monitor the situation.

  8. monitoring Nov 24, 2021, 06:49 AM UTC

    Document processing lag has significantly subsided. We will continue monitoring the situation until all degrading latency no longer impacts Syncrofy.

  9. monitoring Nov 24, 2021, 08:42 AM UTC

    Lag is continuously diminishing and Syncrofy is exhibiting better performance with shorter response times. We will continue to observe the situation until document processing speeds return to normal.

  10. monitoring Nov 24, 2021, 10:41 AM UTC

    Thank you for your patience as we continue monitoring Syncrofy's document processing times. Functionality has significantly improved and is steadily returning to normal.

  11. monitoring Nov 24, 2021, 12:36 PM UTC

    Syncrofy is now quickly recovering and nearing 100% functionality. You should not see any document processing delays. Thank you for your patience.

  12. resolved Nov 24, 2021, 02:32 PM UTC

    Syncrofy has caught up with the lag. Document processing is restored.