Syncrofy incident
Syncrofy experiencing higher than normal data volume
Syncrofy experienced a minor incident on December 1, 2021 affecting Web application, lasting 6d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 01, 2021, 02:49 PM UTC
We are currently experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 01, 2021, 05:05 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 01, 2021, 09:34 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 12:47 AM UTC
We are still experiencing higher-than-normal data volumes. Minor slowdowns in processing times, as well as slower responsiveness of Syncrofy is expected. Processing is still occurring and we will continue to provide updates periodically.
- monitoring Dec 02, 2021, 03:24 AM UTC
We are still experiencing higher-than-normal data volumes. Minor slowdowns in processing times, as well as slower application responsiveness is expected. Processing is still occurring, and we will continue to provide updates periodically.
- monitoring Dec 02, 2021, 05:01 AM UTC
We are currently experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 07:01 AM UTC
We are currently experiencing higher-than-normal data volumes, and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 09:17 AM UTC
We are currently experiencing higher-than-normal data volumes, and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 10:54 AM UTC
We are currently experiencing higher-than-normal data volumes, and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 01:06 PM UTC
We are currently experiencing higher-than-normal data volumes, and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 02, 2021, 06:07 PM UTC
We have identified a fix to reduce the lag in the Syncrofy UI. We will be deploying the fix shortly and will send a follow-up message when it is completed.
- monitoring Dec 03, 2021, 04:31 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 03, 2021, 05:39 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Dec 03, 2021, 10:37 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We have implemented some performance improvements which is resolving the issue and we are continuously monitoring the situation. We will provide periodic updates.
- monitoring Dec 04, 2021, 02:27 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We have implemented some performance improvements which is resolving the issue and we are continuously monitoring the situation. We will provide periodic updates.
- monitoring Dec 04, 2021, 10:33 PM UTC
We are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We have implemented some performance improvements which is resolving the issue and we are continuously monitoring the situation. We will provide periodic updates.
- monitoring Dec 05, 2021, 02:05 PM UTC
The responsiveness of Syncrofy is back to normal but we are still experiencing higher-than-normal data volumes and this could cause some minor slow-downs in the processing times. There is no loss in data and the processing is still occurring. We have implemented some performance improvements which is resolving the processing delay and we are continuously monitoring the situation. We will provide periodic updates.
- monitoring Dec 05, 2021, 10:49 PM UTC
We are still experiencing higher-than-normal data volumes which may cause some minor slow-downs in processing times. There is no data loss, and processing is still occurring. We have implemented some performance fixes which has improved the responsiveness of Syncrofy. We are continuously monitoring the situation and will provide periodic updates.
- monitoring Dec 06, 2021, 05:34 PM UTC
We are still experiencing higher-than-normal data volumes which may cause some minor slow-downs in processing times. There is no data loss, and processing is still occurring. We have implemented some performance fixes which has improved the responsiveness of Syncrofy. We are continuously monitoring the situation and will provide periodic updates.
- monitoring Dec 07, 2021, 01:09 AM UTC
Syncrofy has almost caught up with the higher-than-normal data volumes, and processing is anticipated to return to normal by tomorrow. We are continuously monitoring the situation and will provide periodic updates.
- monitoring Dec 07, 2021, 05:01 PM UTC
Syncrofy has almost caught up with the higher-than-normal data volumes, and processing is anticipated to return to normal by end of the day today. We are continuously monitoring the situation and will provide periodic updates.
- resolved Dec 07, 2021, 10:18 PM UTC
Syncrofy has caught up with the higher than normal data volumes, and processing has returned to normal.