Syncrofy experienced a minor incident on March 28, 2022 affecting Web application, lasting 94d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 28, 2022, 03:33 PM UTC
We are currently experiencing higher-than-normal data volumes and this could cause some slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Mar 28, 2022, 03:35 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 28, 2022, 10:34 PM UTC
We have identified the cause of the higher-than-normal data flow and have resolved that root cause which lead to the initial lag. Currently, the system is working through the backlog of files that have been submitted, processing them, and generating documents. That count of backlogged files is reducing steadily. This could cause some slow-downs in the processing times, as well as responsiveness of Syncrofy. There is no loss in data, and processing is still occurring. We will provide periodic updates.
- monitoring Mar 29, 2022, 05:20 PM UTC
Syncrofy is now operating normally. Some customer backlog does exist and will be processed as soon as possible.
- resolved Jun 30, 2022, 06:47 PM UTC
This incident has been resolved.