Syncrofy experienced a notice incident on September 30, 2022 affecting Document Submission Service, lasting 23h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2022, 03:11 PM UTC
The Syncrofy team will be doing planned maintenance from 10:00 AM – 12 PM EST on Saturday, 1 October. During this time, Syncrofy may experience a degradation of service processing. Customers with either LA (Local Agents) or cloud may see their connections fail momentarily. No data will be lost during the performance of the maintenance. Communication will be sent when the maintenance is complete. If you have specific issues, please contact Syncrofy support through your regular support processes.
- resolved Oct 01, 2022, 02:16 PM UTC
The planned maintenance has been completed successfully and all services are running as expected. If you encounter any additional issues, please contact Syncrofy support through your regular support processes.