Syncrofy incident

Minor Processing Lag

Minor Resolved View vendor source →

Syncrofy experienced a minor incident on November 2, 2022 affecting Web application, lasting 15h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 08:48 PM UTC
Resolved
Nov 03, 2022, 12:14 PM UTC
Duration
15h 25m
Detected by Pingoru
Nov 02, 2022, 08:48 PM UTC

Affected components

Web application

Update timeline

  1. monitoring Nov 02, 2022, 08:48 PM UTC

    Syncrofy is currently experiencing a minor lag. Customers could experience a delay in processing or correlation. We expect the system to be caught up quickly, and will send an update once the system is back to normal operations.

  2. resolved Nov 03, 2022, 12:14 PM UTC

    Syncrofy is caught up and operating normally. Customers still experiencing issues should contact COE through their regular support channels. Thank you!