Syncrofy incident

Potential Syncrofy 2.0 responsiveness in searchs

Minor Resolved View vendor source →

Syncrofy experienced a minor incident on July 17, 2023 affecting Web application, lasting 20h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 08:57 PM UTC
Resolved
Jul 18, 2023, 05:52 PM UTC
Duration
20h 54m
Detected by Pingoru
Jul 17, 2023, 08:57 PM UTC

Affected components

Web application

Update timeline

  1. investigating Jul 17, 2023, 08:57 PM UTC

    Syncrofy 2.0 is currently experiencing intermittent production issues. Searches may be very slow in returning results or potentially produce a search error in displaying results. The product team is aware and actively working to resolve this issue.

  2. monitoring Jul 18, 2023, 12:34 PM UTC

    Changes were made to address the intermittent issues encountered yesterday. Please open a ticket if you see any issues today.

  3. resolved Jul 18, 2023, 05:52 PM UTC

    Syncrofy search speed and responsiveness have returned to production responsiveness. Thank you for your patience.