Syncrofy experienced a minor incident on October 10, 2023 affecting Document Submission Service, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 10, 2023, 12:01 PM UTC
We are investigating an issue with documents loading into the system. We hope to have this corrected shortly and will post an update once it's been resolved. Thank you for your patience!
- monitoring Oct 10, 2023, 12:12 PM UTC
The issue has been identified and resolved at this time. The system is now quickly working through a backlog of data that was loaded during the time of the issue. We are monitoring and will send an update when the backlog has fully cleared! Thank you again for your patience.
- resolved Oct 10, 2023, 01:44 PM UTC
The processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!