Syncrofy experienced a minor incident on October 10, 2023 affecting Document Submission Service, lasting 16h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2023, 07:50 PM UTC
We are investigating an issue with documents loading into the system. We will be sure post updates as we make progress. Thank you for your patience!
- investigating Oct 10, 2023, 08:24 PM UTC
The team has decided to shutdown processing while the issue is investigated. This will impact new documents showing up in the system, correlations, and possibly other features of the application. We are working to resolve this as quickly as possible and will send out an update once processing has been turned back on. Thank you for your patience.
- monitoring Oct 11, 2023, 01:34 AM UTC
Processing has been turned back on and all documents should be showing in the UI as expected at this time. The Team will continue to monitor to make sure no other errors occur and an all clear will be sent once we're confident the issue is fully resolved. Thank you for your patience!
- resolved Oct 11, 2023, 11:54 AM UTC
Processing issues have been resolved at this time. If you encounter any issues or have any questions or concerns, please open a support ticket through the normal channels and we'll be happy to review! Thank you