Syncrofy experienced a minor incident on October 24, 2023 affecting Web application, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web application
Update timeline
- monitoring Oct 24, 2023, 12:01 PM UTC
There is a currently small processing lag that is draining quickly. There may be some delay between the time a file is uploaded and the related documents are generating. This should be resolved shortly - we'll be sure to to send out an update once the lag has cleared.
- resolved Oct 24, 2023, 12:16 PM UTC
The lag has cleared and all data should be showing in the system again at this time. If you notice any issues, please open a ticket via the regular support channel. Thanks!