Syncrofy incident

We are currently seeing issues with HTTP and SFTP

Syncrofy experienced a major incident on November 7, 2023 affecting Document Submission Service, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: Nov 07, 2023, 11:23 PM UTC
Resolved: Nov 07, 2023, 11:41 PM UTC
Duration: 17m
Detected by Pingoru: Nov 07, 2023, 11:23 PM UTC

Affected components

Document Submission Service

Update timeline

identified Nov 07, 2023, 11:23 PM UTC

The team has identified an issue with inbound HTTP and SFTP. Files are unable to uploaded to the application at this time. They are working to resolve ASAP and we'll be sure to send out an update once the issue is corrected. Thank you for your patience!
resolved Nov 07, 2023, 11:41 PM UTC

The issue with File Submission via HTTP and SFTP has been resolved! If you're seeing any additional issues, please don't hesitate to reach out to Support via the normal channels. Thanks!