Syncrofy experienced a minor incident on December 8, 2023 affecting Web application, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2023, 01:29 PM UTC
Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy team is working diligently to resolve as soon as possible. Files are still loading and will be processed after the issue is resolved. We will be sure to send out updates. Thank you for your patience.
- monitoring Dec 08, 2023, 03:41 PM UTC
The Syncrofy service issue has been resolved and is now performing as expected. We are now loading all impacted data into the system and will provide another update once all processing has been completed.
- resolved Dec 08, 2023, 06:04 PM UTC
Syncrofy is stable and all impacted files have been processed successfully. Thank you for your patience during this time. Please do not hesitate to contact us if you have any questions or concerns.