Syncrofy experienced a major incident on January 18, 2024 affecting Web application, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 18, 2024, 10:14 AM UTC
We are investigating an issue with documents loading into the system and the team has decided to shutdown processing while the issue is resolved. This will impact new documents showing up in the system, correlations, and possibly other features of the application. IBM support has been engaged. We are working to resolve this as quickly as possible and will send out an update once processing has been turned back on. Thank you for your patience!
- monitoring Jan 18, 2024, 10:54 AM UTC
The issue has been resolved at this time and the system is now quickly working through a backlog of data that was loaded during the time of the processing outage. We are monitoring and will send an update when the backlog has fully cleared! Thank you again for your patience.
- resolved Jan 18, 2024, 11:47 AM UTC
The processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!