Syncrofy incident
Syncrofy - UI and Document processing issues
Syncrofy experienced a critical incident on November 1, 2025 affecting Web application and Document Submission Service, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2025, 12:24 PM UTC
Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy team is working diligently to resolve as soon as possible. We will be sure to send out updates. Thank you for your patience.
- identified Nov 01, 2025, 02:10 PM UTC
UPDATE: We have determined that the cause of this issue is due to an outage with one of our cloud providers. They are actively working to resolve, and we are tracking their progress closely.
- monitoring Nov 01, 2025, 03:20 PM UTC
We are seeing successful inbound traffic again at this time, and functionality within the application has been restored. We are monitoring to ensure there are no other hiccups and will send out an all clear once we have official confirmation that things are stable. Action Required: Please review your system for any data transmissions that may have failed during the outage window. Any files that are not currently in a retrying state will need to be resent to ensure successful processing within Syncrofy.
- resolved Nov 01, 2025, 03:50 PM UTC
The incident has been resolved. Processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!