Syncplicity experienced a minor incident on April 3, 2020 affecting US Desktop Clients Service and US MySite Web Content, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
US Desktop Clients ServiceUS MySite Web Content
Update timeline
- investigating Apr 03, 2020, 05:08 PM UTC
Currently the Desktop Clients Service is experiencing higher than normal response times. End users and administrators may experience page loading delays or timeouts. The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved
- investigating Apr 03, 2020, 05:09 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 03, 2020, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2020, 06:24 PM UTC
This incident has been resolved.