Syncplicity experienced a notice incident on April 6, 2020 affecting US Desktop Clients Service and US MySite Web Content, lasting 20h 36m. The incident has been resolved; the full update timeline is below.
Affected components
US Desktop Clients ServiceUS MySite Web Content
Update timeline
- investigating Apr 06, 2020, 07:13 PM UTC
Currently the MY.syncplicity.com site is experiencing higher than normal response times. End users and administrators may experience page loading delays or timeouts. The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved
- monitoring Apr 06, 2020, 09:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2020, 03:50 PM UTC
This incident has been resolved.