Syncplicity incident

Desktop Clients Service and Web Site Service Performance Issue

Notice Resolved View vendor source →

Syncplicity experienced a notice incident on May 24, 2020 affecting US Desktop Clients Service and US MySite Web Content, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2020, 02:11 AM UTC
Resolved
May 24, 2020, 02:55 AM UTC
Duration
43m
Detected by Pingoru
May 24, 2020, 02:11 AM UTC

Affected components

US Desktop Clients ServiceUS MySite Web Content

Update timeline

  1. investigating May 24, 2020, 03:53 AM UTC

    Currently, the Desktop Clients Service and Web Site Service is experiencing higher than normal response times. End-users and administrators may experience page loading delays or timeouts. The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved.

  2. identified May 24, 2020, 03:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 24, 2020, 03:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 24, 2020, 03:56 AM UTC

    This incident has been resolved.