Syncplicity experienced a minor incident on November 28, 2023 affecting EU Desktop Clients Service, lasting 48d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2023, 07:54 AM UTC
We are currently investigating the issue where some users may have problems with generating reports for older data sets.
- identified Nov 28, 2023, 12:22 PM UTC
We are still working on the issue. We have identified what is causing the issue and our staff is actively working on restoring a fully operational fix.
- identified Nov 28, 2023, 08:04 PM UTC
We are continuing to work on resolving this issue.
- identified Nov 30, 2023, 10:29 AM UTC
We are continuing to work on this issue. We will provide further updates during the day. Thank you.
- monitoring Dec 01, 2023, 04:37 PM UTC
A fix has been implemented and we're currently monitoring how it performs. We will update again once we've completed the testing and monitoring. Thank you.
- resolved Jan 15, 2024, 12:47 PM UTC
This incident has been resolved.