Syncplicity incident

Events API intermittent service interruption [US]

Minor Resolved View vendor source →

Syncplicity experienced a minor incident on March 26, 2024, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 05:00 AM UTC
Resolved
Mar 26, 2024, 08:30 AM UTC
Duration
3h 30m
Detected by Pingoru
Mar 26, 2024, 05:00 AM UTC

Update timeline

  1. investigating Mar 26, 2024, 12:33 AM UTC

    The Events API feature is currently experiencing an interruption of service. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible. Impact New events are not returned by the API. The events are still viewable from the newsfeed page or the specific reports.

  2. identified Mar 26, 2024, 07:13 AM UTC

    We appreciate your patience as we investigated the recent intermittent service interruption on the Events API [US]. Our team has identified the root cause of the issue.

  3. monitoring Mar 26, 2024, 10:11 AM UTC

    The issue has been fixed and our team is closely monitoring the behavior of the Events API [US].

  4. resolved Mar 26, 2024, 12:47 PM UTC

    The issue is now resolved. Our team continues to closely monitor the Events API [US].