Syncplicity incident

Desktop Clients Service and Web Site Service Performance Issue

Major Resolved View vendor source →

Syncplicity experienced a major incident on March 23, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2020, 11:37 AM UTC
Resolved
Mar 23, 2020, 11:37 AM UTC
Duration
—
Detected by Pingoru
Mar 23, 2020, 11:37 AM UTC

Update timeline

  1. resolved Mar 24, 2020, 09:30 PM UTC

    Currently, the Desktop Clients Service and Web Site Service is experiencing higher than normal response times. End-users and administrators may experience page loading delays or timeouts. The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved

  2. postmortem Mar 24, 2020, 09:35 PM UTC

    The issue identified to be triggered by slowness in a specific DataBase. The impact was found to affect desktop application clients and MySite users who were not able to authorize their accounts. The Incident was resolved by implementing a workaround. Engineering team has been engaged for further analysis and corrective actions to prevent this issue from happening again.