Syncplicity incident

[ROL US] Desktop Clients Service and Web Site Service Performance Issue

Notice Resolved View vendor source →

Syncplicity experienced a notice incident on September 23, 2020 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2020, 10:33 AM UTC
Resolved
Sep 23, 2020, 12:30 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 23, 2020, 10:33 AM UTC

Affected components

US Desktop Clients ServiceUS MySite Web ContentUS Cloud File StorageUS API GatewayUS API DeveloperUS DASUS Mobile Clients

Update timeline

  1. investigating Sep 23, 2020, 11:43 AM UTC

    Currently, the Desktop Clients Service and Web Site Service is experiencing higher than normal response times. End-users and administrators may experience page loading delays or timeouts.

  2. identified Sep 23, 2020, 12:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2020, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2020, 01:06 PM UTC

    This incident has been resolved.