Syncplicity incident

Desktop Clients Service and Web Site Service Performance Issue

Minor Resolved View vendor source →

Syncplicity experienced a minor incident on October 8, 2020 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 09:00 AM UTC
Resolved
Oct 08, 2020, 11:56 AM UTC
Duration
2h 55m
Detected by Pingoru
Oct 08, 2020, 09:00 AM UTC

Affected components

US Desktop Clients ServiceUS MySite Web ContentUS Cloud File StorageUS API GatewayUS API DeveloperUS DASUS Mobile Clients

Update timeline

  1. investigating Oct 08, 2020, 11:30 AM UTC

    Currently, the Desktop Clients Service and Web Site Service is experiencing higher than normal response times. End-users and administrators may experience page loading delays or timeouts. The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved.

  2. identified Oct 08, 2020, 11:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2020, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2020, 11:56 AM UTC

    This incident has been resolved.