Syncplicity experienced a notice incident on December 7, 2021 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 14h 13m. The incident has been resolved; the full update timeline is below.
Affected components
US Desktop Clients ServiceUS MySite Web ContentUS Cloud File StorageUS API GatewayUS API DeveloperUS DASUS Mobile Clients
Update timeline
- identified Dec 07, 2021, 05:39 PM UTC
Axway wants to inform our customers of potential outages/degradation with our network provider. We are monitoring our systems and will update when necessary. Issue has been identified and is being actively worked on. At this current point we see no impact to our services.
- monitoring Dec 08, 2021, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2021, 07:53 AM UTC
This incident has been resolved.