Syncplicity experienced a notice incident on December 22, 2021 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 01:07 PM UTC
Axway wants to inform our customers of potential outages/degradation with our network provider. We are monitoring our systems and will update when necessary. Issue has been identified and is being actively worked on. At this current point, we see performance degradation and elevated response time for different service components.
- investigating Dec 22, 2021, 01:09 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2021, 01:28 PM UTC
The issue has been identified and mitigation steps were implemented. Service response time comes back to normal.
- monitoring Dec 22, 2021, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2021, 12:46 AM UTC
This incident has been resolved.