Syncplicity incident

Reduced functionality of the service for a limited list of clients in ROL US

Syncplicity experienced a major incident on December 9, 2022 affecting US Desktop Clients Service and US MySite Web Content and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started: Dec 09, 2022, 02:00 AM UTC
Resolved: Dec 10, 2022, 03:46 PM UTC
Duration: 1d 13h
Detected by Pingoru: Dec 09, 2022, 02:00 AM UTC

Affected components

US Desktop Clients ServiceUS MySite Web ContentUS Cloud File StorageUS API GatewayUS API DeveloperUS DASUS Mobile Clients

Update timeline

identified Dec 09, 2022, 04:54 PM UTC

Unfortunately, today we realized that the basic functionality of the service was not fully restored or not for all customers after the last incident. We are focused on solving the problem, but it is still difficult to say when the full functionality of the service will be restored for all customers. Most likely, the problem will disappear during additional maintenance on Saturday and Sunday we announced today.
monitoring Dec 10, 2022, 01:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 10, 2022, 03:46 PM UTC

This incident has been resolved.