Syncplicity experienced a major incident on January 20, 2024 affecting US MySite Web Content, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2024, 12:44 PM UTC
The MySite US website is currently experiencing accessibility issues. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.
- identified Jan 20, 2024, 04:55 PM UTC
We appreciate your patience as we investigated the recent service interruption. Our team has identified the root cause of the issue, and we are actively working on implementing a resolution.
- monitoring Jan 20, 2024, 06:01 PM UTC
The issue has been fixed and our team is actively observing the system to ensure stability. Summary of Current Status: The root cause of the incident has been identified and addressed. Our team is closely state to validate the effectiveness of the implemented solutions. We are closely observing performance metrics and user interactions. Next Steps: Our team will continue to monitor the situation and conduct thorough testing to confirm that the issue is fully resolved.
- resolved Jan 22, 2024, 11:11 AM UTC
Our team has fully restored the service. Summary of Resolution: The root cause of the incident has been identified and fully addressed. Thorough testing and monitoring have been conducted to confirm the effectiveness of the implemented solutions. Performance metrics and user interactions are now within expected parameters. Next Steps: Our team will continue to closely monitor the system to ensure ongoing stability.