Syncplicity incident

[EU] Incident with the MYS Syncplicity Search Functionality

Notice Resolved View vendor source →

Syncplicity experienced a notice incident on April 21, 2024 affecting EU Search service, lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2024, 10:56 PM UTC
Resolved
Apr 22, 2024, 01:06 PM UTC
Duration
14h 10m
Detected by Pingoru
Apr 21, 2024, 10:56 PM UTC

Affected components

EU Search service

Update timeline

  1. identified Apr 21, 2024, 10:56 PM UTC

    The Search Functionality on the Web Client (MYS) is currently unavailable in the EU privacy region. The issue has been identified and we are working on fixing it. Impact: The users are unable to utilize the search functionality in the Web Client (MYS) - search queries are not returning results as expected.

  2. identified Apr 22, 2024, 05:43 AM UTC

    We are working on providing a fix for the issue.

  3. monitoring Apr 22, 2024, 11:29 AM UTC

    We implemented a partial fix, and we are monitoring the results. Impact: The MYS Search functionality on EU is partially available - when users search for files/folders names, the search results are correctly returned.

  4. resolved Apr 22, 2024, 01:06 PM UTC

    We restored fully the Search functionality on the EU privacy region. Users can now search by content and metadata - all search results are returned as expected.