SynchroNet experienced a critical incident on April 4, 2025 affecting API, lasting 7h 53m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Apr 04, 2025, 04:16 PM UTC
We have detected an issue with CLICK Production that results in intermittent loss in access to the web portal. We are currently investigating the issue with our development team and working to solve it with priority.
- identified Apr 04, 2025, 04:19 PM UTC
We have noticed a reduction in errors and are working towards resolution. We will work on a Root Cause Analysis and provide details when complete.
- monitoring Apr 04, 2025, 05:17 PM UTC
We have pushed a fix to production and are monitoring the health of the service.
- resolved Apr 04, 2025, 07:53 PM UTC
The service health has stabilized, and web portal access has been restored.