Swyftx incident
Verification email for withdrawals not going out
Swyftx experienced a notice incident on September 30, 2024 affecting AUD Withdrawals and Crypto Withdrawals, lasting 4h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2024, 04:38 PM UTC
Our team is aware of an issue impacting withdrawal verification emails. We are working as fast as possible to resolve this issue. If your withdrawal is urgent, please reach out to our team via Live Chat. Otherwise, our team will provide an update on this issue as soon as we can.
- monitoring Sep 30, 2024, 06:25 PM UTC
Our upstream email providers have identified the issue and are working to resolve this as fast as possible. They have completed processing through the backlog of pending emails and can confirm resolution steps are effective. You may still experience some latency and backlog in receiving emails.
- resolved Sep 30, 2024, 09:30 PM UTC
We have been monitoring since our last update and confirming this incident as resolved.