Swoogo experienced a minor incident on September 20, 2024 affecting Email Delivery, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2024, 02:43 PM UTC
We're experiencing a delay in sending emails right now. You may see up to 15 minute delays in emails being delivered from the Swoogo platform. Our team is investigating and will provide more updates here shortly.
- investigating Sep 20, 2024, 03:44 PM UTC
We are continuing to investigate the email sending delays and have engaged our email provider for further assistance.
- investigating Sep 20, 2024, 04:42 PM UTC
We have identified the source of the email delays and our team is continuing to work through this to ensure no further customer impact. Customers should now be seeing normal email delivery times.
- monitoring Sep 20, 2024, 05:49 PM UTC
Email sending has returned to normal operation. Our team will continue to monitor the situation.
- resolved Sep 20, 2024, 08:24 PM UTC
We have fully resolved the incident with email delays.