SwimTopia incident

Delayed processing of background jobs

Minor Resolved View vendor source →
Started
Apr 25, 2026, 04:14 PM UTC
Resolved
Apr 25, 2026, 07:44 PM UTC
Duration
3h 29m
Detected by Pingoru
Apr 25, 2026, 04:14 PM UTC

Affected components

Email processingBackground data processing

Update timeline

  1. investigating Apr 25, 2026, 04:14 PM UTC

    We are currently investigating background task performance issues that may cause degraded performance with certain actions like meet merging, file imports, email sending, etc.

  2. investigating Apr 25, 2026, 04:52 PM UTC

    Some performance has recovered and new tasks should be processing normally, but we are still investigating the root cause.

  3. monitoring Apr 25, 2026, 05:13 PM UTC

    We have identified the likely cause and are working on a long-term fix. Performance has returned to normal levels, and we are continuing to monitor for now.

  4. monitoring Apr 25, 2026, 05:40 PM UTC

    We have deployed a fix and will continue to monitor systems.

  5. monitoring Apr 25, 2026, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 25, 2026, 07:42 PM UTC

    Normal operations have been restored and monitoring is complete.

  7. monitoring Apr 25, 2026, 07:42 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Apr 25, 2026, 07:44 PM UTC

    This incident has been resolved.

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