SwimTopia experienced a critical incident on October 20, 2025 affecting SwimTopia customer sites, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:37 PM UTC
We are currently investigating issues with our customer team sites not loading. We will update when we have more information.
- investigating Oct 20, 2025, 02:51 PM UTC
We have identified the root issue as an upstream issue with our service provider Salesforce (https://status.salesforce.com/incidents/20003370) related to a broader Amazon AWS outage (https://health.aws.amazon.com/health/status). We'll update again once we have more detailed information.
- investigating Oct 20, 2025, 03:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:19 PM UTC
We are still waiting on more information from Heroku / AWS. We are also exploring ways to mitigate this issue on our end, still in progress. We'll update again once we have an update.
- investigating Oct 20, 2025, 05:44 PM UTC
We have indications that AWS is slowly starting to recover, and some of our team sites have begun to load intermittently. We are continuing to monitor the situation.
- monitoring Oct 20, 2025, 05:55 PM UTC
It looks like our sites are steadily recovering after AWS deployed their fixes. Performance might still be slower than normal for a period, but our sites appear to be generally back online now. We will continue monitoring and will update again if anything changes.
- resolved Oct 20, 2025, 08:04 PM UTC
Everything seems back to normal. We will continue monitoring, but it looks like things are recovered now.