SwimTopia experienced a critical incident on November 18, 2025 affecting SwimTopia customer sites and Background data processing and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:56 AM UTC
We are investigating reports of connection failures via Cloudflare, a service we use for security and network performance. Connectivity to affected sites is sporadic.
- investigating Nov 18, 2025, 12:09 PM UTC
Cloudflare has acknowledged this incident and is posting updates to this page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are monitoring this situation and are working on mitigation strategies.
- investigating Nov 18, 2025, 12:12 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:38 PM UTC
Access to services appears to be restored in some parts of the network. We continue to monitor the situation.
- investigating Nov 18, 2025, 01:11 PM UTC
Access to services remains sporadic for different parts of the network. We are continually monitoring the situation.
- monitoring Nov 18, 2025, 01:20 PM UTC
Cloudflare is reporting that the issue has been identified and a fix is being deployed. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are continually monitoring the situation.
- monitoring Nov 18, 2025, 01:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:39 PM UTC
Cloudflare is reporting that they have deployed a change that has restored some services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We can confirm access to most of our services have improved significantly. We continue to monitor this situation closely.
- resolved Nov 18, 2025, 03:12 PM UTC
Cloudflare is reporting that this issue is now resolved. We can confirm that access to our services appears to be fully restored, and we consider this issue resolved.