Swell incident
Experiencing errors with connected custom domains
Swell experienced a major incident on May 20, 2024 affecting Hosted Checkout, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Checkout
Update timeline
- investigating May 20, 2024, 08:38 AM UTC
We have received reports of issues with Swell-hosted storefronts and checkout processes linked to custom domains. Our team is actively investigating. Updates will be provided as soon as they become available.
- identified May 20, 2024, 10:30 AM UTC
The issue has been identified as a problem with one of our Nginx servers within our infrastructure, which failed to process specific workloads.
- monitoring May 20, 2024, 12:06 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved May 20, 2024, 12:24 PM UTC
Services have returned to normal. This issue is resolved.