Swell incident

Notifications not sending

Notice Resolved View vendor source →

Swell experienced a notice incident on September 4, 2024, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 02:43 PM UTC
Resolved
Sep 04, 2024, 08:50 PM UTC
Duration
6h 7m
Detected by Pingoru
Sep 04, 2024, 02:43 PM UTC

Update timeline

  1. investigating Sep 04, 2024, 02:43 PM UTC

    We are currently aware of an issue affecting some accounts, where notifications are not being sent. Our engineers are actively investigating the root cause. We will provide updates as more information becomes available.

  2. identified Sep 04, 2024, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2024, 06:04 PM UTC

    A fix has been deployed. Our system is slowly processing notifications as we monitor the fix.

  4. resolved Sep 04, 2024, 08:50 PM UTC

    This incident has been resolved.