Swell incident

Payments not processing

Notice Resolved View vendor source →

Swell experienced a notice incident on November 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 09:40 PM UTC
Resolved
Nov 12, 2024, 03:00 AM UTC
Duration
—
Detected by Pingoru
Nov 19, 2024, 09:40 PM UTC

Update timeline

  1. resolved Nov 19, 2024, 09:40 PM UTC

    We received reports that payments were failing to process during checkout. After an in-depth investigation, our engineers identified an error in the Swells Vault functionality that was preventing token generation and payment processing. The root cause was traced to a failed version update. The issue has since been resolved, and payments are now processing successfully.