Swell incident

Checkout caching bug affecting billing and address updates

Notice Resolved View vendor source →

Swell experienced a notice incident on April 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:00 PM UTC
Resolved
Apr 16, 2025, 02:00 PM UTC
Duration
—
Detected by Pingoru
Apr 16, 2025, 02:00 PM UTC

Update timeline

  1. resolved Apr 18, 2025, 03:18 PM UTC

    We recently identified a bug affecting the checkout process where updates to billing and address details were not properly reflected. This issue was introduced following the deployment of a change intended to improve frontend API performance: As a result of this change, the checkout began returning cached results after cart updates, which caused outdated information to persist. Customers were required to enter their data multiple times in order to proceed, leading to a degraded user experience. Our team prioritized the investigation and deployed a hot fix to address the caching conflict. The issue now appears to be fully resolved. If you are still experiencing problems with billing or address updates during checkout, please don’t hesitate to contact our support team via the built-in chat or by emailing [email protected]. We sincerely apologize for the inconvenience, and thank you for your patience.