Swell experienced a major incident on May 31, 2025 affecting Backend API, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2025, 06:12 PM UTC
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
- investigating May 31, 2025, 07:20 PM UTC
We’re currently investigating reports of intermittent connectivity issues affecting users in certain regions. Our team is working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.
- investigating May 31, 2025, 08:28 PM UTC
We are continuing to investigate the intermittent connectivity issues. We’ve identified that the impact is primarily affecting users in regions around Paris, Ireland, and Frankfurt. Our team is actively working with our network partners to resolve the issue. We’ll share further updates as we learn more. Thank you for your continued patience.
- resolved Jun 01, 2025, 01:08 AM UTC
The intermittent connectivity issues affecting users in the Paris, Ireland, and Frankfurt regions have been identified and resolved. Network performance has returned to normal. We appreciate your patience while we worked to address the problem.