Swank incident
NOTICE: Migration to new IP for Swank Streaming Cloud Service, Effective April 11, 2023
Swank is currently experiencing a minor incident affecting Service Updates, which began 1167d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 09:16 PM UTC
NOTICE: Migration to new IP Effective April 11, 2023 New IP: 20.221.242.164 On April 11, 2023, the Swank Streaming Cloud Service will be migrating to a new IP address. The URLs of https://streaming.swankmp.net/ or https://digitalcampus.swankmp.net/ will not change. However, many of our customers are using network security that relies upon permitting only certain IP addresses – to avoid service disruption, please verify or request the New IP below is permitted with your IT Network Administrators before the day of April 11, 2023. Testing You may test this new IP directly via the long-form URL below to see if your devices can successfully access this page. If successful, you should see the Swank Logo. No further action or confirmation is required. If not successful, please verify with your IT Network Administrators to address any firewall rules for IP: 20.221.242.164. Click Here to Test: https://streaming.production.ncus.apps.swankmp.net/assets/swank-logo.png Afterwards For those who wish to clean up their firewall permissions, the Current IP: 52.162.253.63 may be removed after that following Friday, April 14 2023 - pending no notification that we had to roll-back our changes. Please refer to Cloud Streaming & Digital Campus Technical Requirements for additional guidance on accessing Swank Cloud Streaming.