Swank incident

March 5, 2024 Planned Maintenance

Swank is currently experiencing a minor incident affecting Service Updates, which began 829d ago. The vendor's full update timeline is below.

Started
Feb 07, 2024, 10:08 PM UTC
Resolved
Ongoing
Duration
● 829d 3h
Detected by Pingoru
Feb 07, 2024, 10:08 PM UTC

Affected components

Service Updates

Update timeline

  1. investigating Feb 07, 2024, 10:12 PM UTC

    We would like to inform you that we have scheduled a maintenance window on March 5, 2024, from 8:00 AM to 9:00 AM CST . During this time, we will be performing essential infrastructure upgrades that will improve our license server services. During this maintenance, our services will be utilizing our backup infrastructure. Most customers should not be impacted. However, if your network is not permitting our failover location of IP: 20.221.242.164, customer disruption may occur. We appreciate your understanding and cooperation as we work to improve our systems. If you have any questions or require further information, please feel free to reach out to our support team.