Swank is currently experiencing a major incident affecting Service Updates, which began 772d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 03:04 PM UTC
We would like to inform you that we have scheduled a new maintenance window. During this time, we will be performing a major service upgrade impacting ALL license server related streaming products. This upgrade will reduce the likelihood of unplanned service disruptions. WHEN: April 30, 2024, from 8:00 AM to 10:00 AM CST. IMPACT: License Server will be upgraded with a new release, and immediately following, the new primary service location will cut over to our updated cloud infrastructure: IP: 20.221.242.164. No DRM domains will change. Customers are not expected to experience any disruptions to content playback. Following the change, our current primary service will remain as a Backup Service location. To best avoid issues, please ensure any firewall rules are set around the domain urls and not IP addresses. Reference those endpoints here: https://swankmp.zendesk.com/hc/en-us/articles/115000997186-Cloud-Streaming-Digital-Campus-Technical-Requirements We appreciate your understanding and cooperation as we work to improve our systems. Please subscribe (click Follow) to our Service Updates article to always receive the latest communications: https://swankmp.zendesk.com/hc/en-us/sections/23299581513876-Swank-Service-Updates If you have any questions or require further information, please feel free to reach out to our support.