Suzy experienced a major incident on May 11, 2026, lasting –. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 02, 2026, 09:38 PM UTC
Between May 11 and May 26, 2026, a subset of studies experienced delayed fielding and slower-than-normal response collection. Affected customers may have seen studies require multiple launch attempts, response counts lag behind expected sample, or dashboard totals not match. No respondent data was lost. Every response that was received was preserved and has since been processed, and all studies are fielding and reporting normally.