SurePrep Outage History
SurePrep is up right nowPingoru has recorded 52 incidents for SurePrep: 13 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 2 | 17 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 3 | 36 of 720 (5%) |
| October 2026 | 2 | 4 of 573 (1%) |
Incidents, newest first
Major March 18, 2025 Intermittent FirmFlow errors in GoFileRoom: "An error has occurred. Please refresh the browser." 22h 41m GoFileRoom
Started Mar 18, 2025, 06:07 PM UTC· resolved Mar 19, 2025, 04:49 PM UTC
- identified Mar 18, 2025, 06:07 PM UTC
Users of FirmFlow may receive intermittent error messages "An error has occurred. Please refresh the browser". This issue also can impact the availability of the SurePrep button at this time. We have Identified the issue and are urgently working towards a resolution.
- monitoring Mar 18, 2025, 08:50 PM UTC
At this time, FirmFlow and Sureprep Integration appear to be stable. We are monitoring the services to see if the issue has been resolved.
- resolved Mar 19, 2025, 04:49 PM UTC
This incident has been resolved.
Minor March 18, 2025 SurePrep - Slowness within SPbinder and delays exporting data to tax software 5h 40m GoFileRoom Integration, SurePrep SPbinder, SurePrep 1040SCAN Review Wizard
Started Mar 18, 2025, 02:37 PM UTC· resolved Mar 18, 2025, 08:17 PM UTC
- investigating Mar 18, 2025, 02:37 PM UTC
Some customers are experiencing delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. Users may encounter errors during these processes. SurePrep engineers are currently investigating the issue. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Mar 18, 2025, 02:51 PM UTC
We have implemented a fix to resolve the delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. With that fix, we have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 18, 2025, 08:17 PM UTC
Our metrics and internal testing continue to indicate performance within SurePrep remains in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor March 17, 2025 SurePrep - SPbinder slowness and delays exporting data to tax software 7h 13m SurePrep SPbinder, SurePrep 1040SCAN Review Wizard
Started Mar 17, 2025, 03:46 PM UTC· resolved Mar 17, 2025, 11:00 PM UTC
- investigating Mar 17, 2025, 03:46 PM UTC
Some customers are experiencing delays with SPbinder processing, exporting data from their tax software, and navigating through Verification wizards. Users may encounter errors during these processes. SurePrep engineers are currently investigating the issue. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- identified Mar 17, 2025, 05:43 PM UTC
We have identified and are working on implementing a fix to resolve the slowness issues within SurePrep. We will provide another update as soon as we have more information.
- monitoring Mar 17, 2025, 08:25 PM UTC
We have implemented a fix to resolve the slowness encountered with SPbinder processing, exporting data and navigating through Verification wizards. With that fix, we have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 17, 2025, 11:00 PM UTC
Our metrics and internal testing continue to indicate performance within SurePrep remains in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor March 13, 2025 SurePrep - SPbinder Slowness 1h 38m SurePrep SPbinder, SurePrep 1040SCAN Review Wizard
Started Mar 13, 2025, 09:17 PM UTC· resolved Mar 13, 2025, 10:56 PM UTC
- investigating Mar 13, 2025, 09:17 PM UTC
Based on our internal monitoring, we are aware that some customers may be experiencing slowness when opening and working within SurePrep binders. We are currently working to resolve and will provide an update as soon as we have more information.
- monitoring Mar 13, 2025, 10:12 PM UTC
We have implemented a fix to resolve the slowness encountered when opening and working within SurePrep Binders, and have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 13, 2025, 10:56 PM UTC
Our metrics and internal testing continue to indicate opening and working within SurePrep Binders remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor March 12, 2025 SurePrep - TaxCaddy Slowness 1h 52m TaxCaddy Dashboard
Started Mar 12, 2025, 02:47 PM UTC· resolved Mar 12, 2025, 04:39 PM UTC
- investigating Mar 12, 2025, 02:47 PM UTC
Based on our internal monitoring, we are aware that some customers are experiencing slowness in TaxCaddy. We are currently working to resolve and will provide an update as soon as we have more information.
- resolved Mar 12, 2025, 04:39 PM UTC
We have tested and implemented a fix that restored all services in TaxCaddy. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor March 6, 2025 SurePrep - Errors Navigating and Performing Functions 2h 38m SurePrep SPbinder, SurePrep 1040SCAN Review Wizard
Started Mar 06, 2025, 09:56 PM UTC· resolved Mar 07, 2025, 12:34 AM UTC
- monitoring Mar 06, 2025, 09:56 PM UTC
We are aware some customers were experiencing errors navigating and performing functions within SurePrep. A fix has been implemented. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 07, 2025, 12:34 AM UTC
Our metrics and internal testing continue to indicate navigating and performing functions within SurePrep remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor March 6, 2025 SurePrep - Connectivity Issues - Binders with "In Verification" Status 7h 2m SurePrep SPbinder, SurePrep 1040SCAN Review Wizard
Started Mar 06, 2025, 05:33 PM UTC· resolved Mar 07, 2025, 12:36 AM UTC
- investigating Mar 06, 2025, 05:33 PM UTC
We have received reports that some customers are experiencing connectivity issues within SurePrep. SurePrep engineers are investigating at this time. We will provide an update when we have further information.
- monitoring Mar 06, 2025, 07:50 PM UTC
We have implemented a fix to resolve the SurePrep-related connectivity issues. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- monitoring Mar 06, 2025, 09:44 PM UTC
SurePrep teams are continuing to monitor the system status following the fix implemented earlier today for the connectivity issues in relation primarily to opening binders with a status of "In Verification." We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 07, 2025, 12:36 AM UTC
Our metrics and internal testing continue to indicate the connectivity issues primarily with opening binders with a status of "In Verification" remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Critical March 1, 2025 Virtual Office CS/Software as a Service 8h 52m Virtual Office CS / SaaS
Started Mar 01, 2025, 01:39 PM UTC· resolved Mar 01, 2025, 10:31 PM UTC
- investigating Mar 01, 2025, 01:39 PM UTC
Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications or performing certain functionality within applications on Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information
- identified Mar 01, 2025, 03:05 PM UTC
We have identified and are working on implementing a fix with opening applications and performing certain functionality within applications on Virtual Office CS and Software as a Service, including e-filing on UltraTax CS. Some users may intermittently encounter issues in the environment until we fully resolve the issue. We will provide another update as soon as we have more information.
- monitoring Mar 01, 2025, 04:25 PM UTC
We have tested and implemented a fix that restored services for customers experiencing issues with launching applications or performing certain functionality within applications in Virtual Office CS and Software as a Service, including e-filing on UltraTax CS . If you are still experiencing issues, please log off all Virtual Office CS or Software as a Service applications and log back in. For any returns you opened in UltraTax CS this morning, please open and print preview the return to ensure calculations are the most up to date. We are closely monitoring the changes and customer contacts to ensure services have been fully remediated and any remaining residual issues are fully resolved. We will continue to provide you updates on the status of the environment.
- resolved Mar 01, 2025, 10:31 PM UTC
Our metrics and internal testing continue to indicate opening applications and performing functions on applications on Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor February 26, 2025 502 Bad gateway when signing into GoFileRoom 1h 17m GoFileRoom
Started Feb 26, 2025, 08:52 PM UTC· resolved Feb 26, 2025, 10:10 PM UTC
- investigating Feb 26, 2025, 08:52 PM UTC
We are currently experiencing a service disruption with GoFileRoom. Users may encounter a "502 Bad Gateway" message upon signing in or out. Our team is aware of the issue and is urgently working to restore service. If you have access to Engagement Manager, you maybe be able to sign into that and then use the related links to launch GoFileRoom. Please monitor this alert for updates. Thank you for your patience.
- monitoring Feb 26, 2025, 09:03 PM UTC
Update 2/26/2025 3:55pm ET: Users are reporting they are currently able to sign in to GoFileRoom. We are continuing to closely monitor the situation.
- resolved Feb 26, 2025, 10:10 PM UTC
This incident has been resolved.
Minor February 24, 2025 SurePrep - Binders taking longer than usual in "SP Processing" Status 2h 35m SurePrep SPbinder
Started Feb 24, 2025, 03:24 PM UTC· resolved Feb 24, 2025, 06:00 PM UTC
- investigating Feb 24, 2025, 03:25 PM UTC
SurePrep support teams are investigating binders taking longer than normal in the "SP Processing" Status. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 24, 2025, 06:34 PM UTC
Support teams have implemented a fix and have added additional capacity to address the backlog of requests while this issue was ongoing. Processing times have returned to normal levels, however the backlog will take some time to process. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Critical February 20, 2025 Onvio - Service Disruption 3h 11m Onvio Firm Management
Started Feb 20, 2025, 04:57 PM UTC· resolved Feb 20, 2025, 08:08 PM UTC
- investigating Feb 20, 2025, 04:57 PM UTC
Based on our internal monitoring, we are aware of server errors and slowness when logging in and navigating Onvio. We are currently working to restore services and will provide an update as soon as we have more information.
- investigating Feb 20, 2025, 06:08 PM UTC
We have seen improved performance logging into Onvio and continue to investigate the server errors and slowness navigating within Onvio. We are working with the highest priority to resolve and restore Onvio. We will provide another update as soon as we have more information.
- monitoring Feb 20, 2025, 06:24 PM UTC
We are aware of a brief disruption in the ability to login to Onvio. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Feb 20, 2025, 08:08 PM UTC
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor February 13, 2025 SurePrep - Unable to open or create binders 1d 3h SurePrep SPbinder
Started Feb 13, 2025, 09:59 PM UTC· resolved Feb 15, 2025, 01:47 AM UTC
- investigating Feb 13, 2025, 09:59 PM UTC
We have received reports that some customers are unable to open / create new binders. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Feb 14, 2025, 03:48 AM UTC
SurePrep teams have identified the issue as a performance degradation of its cloud provider's storage systems. We are actively collaborating with the vendor to remediate the issues on their platform. Currently, the systems are stable; however, we will continue to monitor the situation until the vendor has officially closed the incident. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Feb 14, 2025, 06:00 PM UTC
SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 15, 2025, 01:47 AM UTC
SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Major February 11, 2025 SurePrep Integration with UltraTax CS 2h 43m UltraTax Integration
Started Feb 11, 2025, 12:45 AM UTC· resolved Feb 11, 2025, 03:28 AM UTC
- investigating Feb 11, 2025, 12:45 AM UTC
We have received reports from customers that they are unable to create UltraTax CS binders within SurePrep. We are currently investigating and will provide an update as soon as we have more information.
- resolved Feb 11, 2025, 03:59 AM UTC
The Ultratax binder creation issue has been resolved. SurePrep engineers are monitoring the situation. Any changes to the system status will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Minor February 10, 2025 TaxCaddy "Oops" Message 4h 14m TaxCaddy Dashboard
Started Feb 10, 2025, 03:08 PM UTC· resolved Feb 10, 2025, 07:22 PM UTC
- investigating Feb 10, 2025, 03:08 PM UTC
Based on our internal monitoring, we are aware that some customers may experience slowness in loading TaxCaddy. We are investigating the issue and will provide an update as soon as we have more information.
- monitoring Feb 10, 2025, 04:50 PM UTC
A fix has been implemented, and we are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 10, 2025, 07:22 PM UTC
The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Minor February 4, 2025 SurePrep - Lacerte Tax Integration - Degraded Performance 1d Lacerte Tax Integration
Started Feb 04, 2025, 10:12 PM UTC· resolved Feb 05, 2025, 11:06 PM UTC
- investigating Feb 04, 2025, 10:12 PM UTC
We are currently investigating an issue with Lacerte that might be affecting some customers during the creation of TaxCaddy DRLs, binder submissions, and the export of binder data. These issues maybe due to a recent Lacerte update. We are currently working to provide an update as soon as we have more information.
- monitoring Feb 05, 2025, 03:27 AM UTC
After reviewing the situation, it has been determined that customers who have installed or updated Lacerte Software to version 45.0203 must update their Lacerte SDK to the latest version, v1.0.0.476. This update is mandatory as part of Lacerte's tax software release and is necessary to ensure continued operations. Please click here to visit Lacerte's website and install both the 32-bit and 64-bit drivers.
- resolved Feb 05, 2025, 11:06 PM UTC
Our investigation concluded that this issue was due to Lacerte’s recent update. To resolve this, you must install/update to the latest version of both the Lacerte tax software and Lacerte SDK Driver (1.0.0.476) on your workstation/environment. This update is mandatory as part of Lacerte's tax software release and is necessary to ensure continued operations. Please go to FileRoom > Admin > Account Setup > Installation & Updates to download the latest Lacerte SDK Drivers.
Major January 23, 2025 Virtual Office CS/SaaS - Workpapers CS 4h 30m Virtual Office CS / SaaS
Started Jan 23, 2025, 02:38 PM UTC· resolved Jan 23, 2025, 07:08 PM UTC
- investigating Jan 23, 2025, 02:38 PM UTC
We are aware that Workpapers CS Standalone users receive an error message when opening the software on Virtual Office CS or SaaS, and are unable to get in. Customers who access the Workpapers service through Accounting CS will not be able to use the Workpapers print driver. We are currently working to restore the application and will provide an update as soon as we have more information.
- identified Jan 23, 2025, 03:48 PM UTC
We have identified the issue and are working on implementing a fix. We will provide another update as soon as we have more information.
- monitoring Jan 23, 2025, 05:09 PM UTC
We have tested and implemented a fix that restored the ability to launch the Workpapers CS application and use the Workpapers CS print driver in Virtual Office CS or Software as a Service. We are closely monitoring the changes and monitoring customer contacts to ensure the issue has been fully remediated.
- resolved Jan 23, 2025, 07:08 PM UTC
We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
Minor January 21, 2025 NetClient CS - US - Degraded Performance 1m NetClient CS
Started Jan 21, 2025, 05:26 PM UTC· resolved Jan 21, 2025, 05:28 PM UTC
- identified Jan 21, 2025, 05:26 PM UTC
We have received reports of slowness in NetClient CS. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
- resolved Jan 21, 2025, 05:28 PM UTC
NetClient CS is currently working at expected speeds.
Notice January 16, 2025 Confirmation Service Restored 1d 13h Confirmation.com
Started Jan 16, 2025, 11:19 PM UTC· resolved Jan 18, 2025, 12:53 PM UTC
- identified Jan 16, 2025, 11:19 PM UTC
Our payment provider is currently experiencing a significant system interruption. The outage is impacting only the "Initiate Confirmation" functionality; all other functionalities remain operational. They are actively working to resolve this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience."
- identified Jan 17, 2025, 04:18 AM UTC
Our payment provider is currently experiencing a system interruption which is only impacting the "Initiate Confirmation" functionality; all other activities remain operational. If you need to initiate confirmations, feel free to add clients, add accounts, and request client authorizations. Once the initiate step is working again, we will post a notification here. Then all you'll need to do is Select the "as of" date, which accounts to the request and initiate. We apologize for any inconvenience and appreciate your patience. NOTE: If you are paying with American Express in a non-USD currency, you can still initiate your confirmation now with no problem.
- monitoring Jan 17, 2025, 06:26 PM UTC
Our payment provider has notified us that the system interruption is now resolved. Users can now initiate confirmations with no issues, and we are seeing evidence of successful transactions through our system monitoring as well. Our teams continue to monitor application performance closely to ensure all features are functioning properly. At this time all systems are working as expected. We apologize for any inconvenience and appreciate your patience.
- resolved Jan 18, 2025, 12:53 PM UTC
No further issues have been reported from our payment provider and Confirmation has continues to be fully available and functional since our last status update.
Notice January 13, 2025 SurePrep TaxCaddy "Oops" Message 1h 8m TaxCaddy Dashboard
Started Jan 13, 2025, 04:05 PM UTC· resolved Jan 13, 2025, 05:13 PM UTC
- monitoring Jan 13, 2025, 04:05 PM UTC
We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
- resolved Jan 13, 2025, 05:13 PM UTC
The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Major January 10, 2025 Virtual Office CS/Software as a Service - Accounting CS - US 1d 3h Virtual Office CS / SaaS
Started Jan 10, 2025, 03:03 PM UTC· resolved Jan 11, 2025, 06:07 PM UTC
- identified Jan 10, 2025, 03:03 PM UTC
Our monitoring alerted us that some users are receiving an error message when attempting to launch Accounting CS on Virtual Office CS or Software as a Service. Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
- monitoring Jan 10, 2025, 09:10 PM UTC
We have tested and implemented a fix that restored the ability to launch Accounting CS on Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.
- resolved Jan 11, 2025, 06:07 PM UTC
Our metrics and internal testing continue to indicate Accounting CS on Virtual Office CS or Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Major January 9, 2025 NetFirm/NetClient CS and Virtual Office CS/Software as a Service - US 7h 28m NetClient CS, Virtual Office CS / SaaS
Started Jan 09, 2025, 01:55 PM UTC· resolved Jan 09, 2025, 09:23 PM UTC
- identified Jan 09, 2025, 01:55 PM UTC
Our monitoring alerted us that some users are receiving an error message when attempting to connect to the NetClient CS portal services via File Exchange, Document Presentation, eSignatures. Users may also be experiencing slowness upon logging in to Virtual Office CS or Software as a Service. Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
- identified Jan 09, 2025, 03:33 PM UTC
Some users will continue to receive an error message when attempting to connect to the NetClient CS portal services, including File Exchange, Document Presentation, eSignatures, Remote Payroll and Employee Self-Service. Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
- monitoring Jan 09, 2025, 06:30 PM UTC
We have tested and implemented a fix that restored all services in NetClient CS, Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.
- resolved Jan 09, 2025, 09:23 PM UTC
Our metrics and internal testing continue to indicate all services in NetClient CS, Virtual Office CS, and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor January 9, 2025 Unable to open SurePrep Binders 11h 22m SurePrep SPbinder
Started Jan 09, 2025, 08:51 AM UTC· resolved Jan 09, 2025, 08:13 PM UTC
- investigating Jan 09, 2025, 08:51 AM UTC
We have received reports that some customers are unable to open binders. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
- identified Jan 09, 2025, 02:44 PM UTC
Our monitoring alerted us that some users are receiving an error message when attempting to open a binder. Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
- monitoring Jan 09, 2025, 05:10 PM UTC
Our third-party cloud hosting vendor's have implemented changes to mitigate the issues encountered this morning when accessing binders and we are currently monitoring the system status. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
- resolved Jan 09, 2025, 08:13 PM UTC
Following the changes put in place by our third-party cloud vendor earlier this morning, the issues encountered when accessing binders have been considered as mitigated as of 4:35am PST. Our monitoring has observed continued stability after this mitigation, and the issue is considered as resolved. If you encounter any further issues when accessing binders, please contact SurePrep Support for assistance. It the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com.
Minor December 17, 2024 Virtual Office CS / SaaS - US - Degraded Performance 48m NetClient CS, Virtual Office CS / SaaS
Started Dec 17, 2024, 09:37 PM UTC· resolved Dec 17, 2024, 10:25 PM UTC
- investigating Dec 17, 2024, 09:37 PM UTC
We have received reports of slowness in Virtual Office CS/SaaS. We're investigating the issue and will provide an update as soon as we have more information.
- resolved Dec 17, 2024, 10:25 PM UTC
Our metrics and internal testing indicate Virtual Office CS and Software as a Service has returned to a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Major December 7, 2024 AdvanceFlow - US - Service Disruption 6m Engagement Manager, Guided Assurance
Started Dec 07, 2024, 04:46 AM UTC· resolved Dec 07, 2024, 04:52 AM UTC
- identified Dec 07, 2024, 04:46 AM UTC
We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
- identified Dec 07, 2024, 04:49 AM UTC
AdvanceFlow is currently unavailable for some customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
- resolved Dec 07, 2024, 04:52 AM UTC
AdvanceFlow is currently working for all customers.