SupplyPoint Outage History

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Pingoru has recorded 14 incidents for SupplyPoint: 1 in the last 12 months and 1 in the last 90 days.

Source: status.spssync.net

14incidents recorded
1last 12 months
1last 90 days
4 hourstypical duration

Incidents, newest first

Critical September 8, 2026 US Site Availability 4h 28m

Started Sep 08, 2026, 02:37 PM UTC· resolved Sep 08, 2026, 07:05 PM UTC

  1. resolved Sep 09, 2026, 12:54 PM UTC

    Summary On 8 September 2026, a network outage in our US data center caused a temporary disruption to the SupplyPoint platform. From 14:37 to 19:05 UTC (4 hours 28 minutes), customers hosted in the US were unable to sign in to the Portal, Sync service was unavailable and reports/order were not being sent. What happened A network outage disrupted communication between the redundant database servers that keep the platform continuously synchronized. As a protective measure, the databases entered a read-only state, which blocked activity until connectivity was restored. Data integrity Because the databases were read-only throughout, no changes were possible. No customer data was lost. Service was restored from a fully current data copy. This was a service availability issue only — no unauthorized access to customer data occurred. Resolution Once network connectivity was restored, we verified that the synchronized data copies were intact and complete, then returned the platform to full service. Portal sign-in and Sync service was restored and all pending orders/report were sent. We also confirmed that the platform's high-availability protection is fully back in place. Full service was restored as of 19:05 UTC. Preventing recurrence We're reviewing this incident and strengthening our database failover systems so this type of network disruption is managed automatically, without customer impact.

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Critical September 18, 2025 EU Sync site outage 3h 39m EU Sync Web Site, EU Portal Web Site, EU API Web Site, EU Reporting Service

Started Sep 18, 2025, 09:17 AM UTC· resolved Sep 18, 2025, 12:57 PM UTC

  1. investigating Sep 18, 2025, 11:39 AM UTC

    At approximately 09:17 UTC on September 18, 2025 the EU Sync site experienced an outage. Technicians are working to restore site access and functionality.

  2. monitoring Sep 18, 2025, 12:13 PM UTC

    The problem has been identified and resolved. We are monitoring the infrastructure to ensure the solution is working.

  3. resolved Sep 18, 2025, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →