SupplyPoint incident

EU Sync site outage

Critical Resolved View vendor source →

SupplyPoint experienced a critical incident on September 18, 2025 affecting EU Sync Web Site and EU Portal Web Site and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 09:17 AM UTC
Resolved
Sep 18, 2025, 12:57 PM UTC
Duration
3h 39m
Detected by Pingoru
Sep 18, 2025, 09:17 AM UTC

Affected components

EU Sync Web SiteEU Portal Web SiteEU API Web SiteEU Reporting Service

Update timeline

  1. investigating Sep 18, 2025, 11:39 AM UTC

    At approximately 09:17 UTC on September 18, 2025 the EU Sync site experienced an outage. Technicians are working to restore site access and functionality.

  2. monitoring Sep 18, 2025, 12:13 PM UTC

    The problem has been identified and resolved. We are monitoring the infrastructure to ensure the solution is working.

  3. resolved Sep 18, 2025, 12:57 PM UTC

    This incident has been resolved.