SupplyPoint incident

EU Portal unavailable

Critical Resolved View vendor source →

SupplyPoint experienced a critical incident on September 25, 2019 affecting EU Portal Web Site, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2019, 09:13 PM UTC
Resolved
Sep 26, 2019, 12:51 AM UTC
Duration
3h 37m
Detected by Pingoru
Sep 25, 2019, 09:13 PM UTC

Affected components

EU Portal Web Site

Update timeline

  1. investigating Sep 25, 2019, 09:13 PM UTC

    The EU Portal is currently down and we are looking into the issue

  2. resolved Sep 26, 2019, 12:51 AM UTC

    Two servers needed to be re-seated in the blade chassis to resolve a communications interruption.