SupplyPoint experienced a minor incident on October 14, 2019 affecting US Portal Web Site, lasting 7h 1m. The incident has been resolved; the full update timeline is below.
Affected components
US Portal Web Site
Update timeline
- identified Oct 14, 2019, 04:06 PM UTC
We are currently experiencing a performance issue with one of our SQL servers that is causing delays with some customers as they try to work with their data in the Portal site. We have identified the problem and are working to correct it as quickly as possible.
- identified Oct 14, 2019, 07:15 PM UTC
We are currently moving affected databases to a new server and we will provide an update once all databases have been moved.
- resolved Oct 14, 2019, 11:07 PM UTC
This incident has been resolved.